Friday, March 5, 2010

I Call It A 'Schniblt'

Customer service normally doesn't make much of an impression on me, in part because I don't notice unless it is extreme on one direction or the other, and in part because I don't care if someone smiles or not. I would, however, like to tell a story from today. Jason, Duncan and I went to a cafe for lunch to buy some of their bodacious chicken schnitzel BLTs. That's right, sandwiches so good I have to fall back on the ninja turtles to find a word to describe them.

We got our sandwiches and headed out of the cafe. A good two hundred metres down the road,
"Excuse me, guys?" We look at each other for a second before realising it's the man from the cafe. "I forgot to put the schnitzel in your sandwiches." He then took them back, cooked the schnitzels and finished off the sandwiches.

Sure, I would have been first angry, then confused, then angry again had I opened the bag and found a schnitzel free BLT, but I probably wouldn't have done anything about it. After all, it's just a sandwich. The guy could have just let it go, said he forgot and apologised had we gone back there, but instead he went out of his way to fix the mistake. It would be less surprising if I had left behind my wallet, or a guitar or something, but he chased us down over a sandwich filling. So thank you, Sunflower Cafe guy, for going beyond the call of duty.

Also, those sandwiches are unbelievable.

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